Knauf is one of the world’s leading manufacturers of Plasterboard, plasters, insulation and associated accessories, with 3 major manufacturing plants and 26 Fulfillment Centers across Australia and 250 production facilities and sales organizations in over 90 countries worldwide.

Knauf’s commitment is toward Our Performance, Our People, Our Customers.

About the role:

Knauf Gypsum is looking for an enthusiastic and confident candidate to join us as a Trade Store Customer Service Operator. The role reports to the Trade Store Manager and is a great opportunity to join our brand new trade store opening in Ballarat, VIC.

This role will primarily be office based with activities based around administration and associated office procedures, sales both on the phone and face to face, associated computer work and retaining and building upon customer/supplier/carter relationships.

If you enjoy being part of a team, and have a strong, organized work ethic, we want to hear from you. Ability to demonstrate a positive, can-do, and friendly attitude, working in the office/shop to interact with customers directly to fulfill their requirements.

Responsibilities:

• Dealing with Customers face-to-face & over the phone in a shop/warehouse environment
• Provide customers with exceptional Customer Service via counter and phone sales to existing and new customers. Create, check, dispatch orders in full and on time
• Assist in minimization of costs and maximization of profits through daily activities
• Provide appropriate information to Management regarding store and region activities
• Assist in maintenance of inventory levels to satisfy customer requirements and market demand
• Assist in management of transport resources to effectively maintain efficient service to customers
• Ensure all administrative duties are completed with the Management System Guidelines and assist in administrative duties where required by Management
• Any other reasonable task as requested by Management
• Assist with stock take / inventory counts process to ensure accurate inventory records are maintained
• Receipt goods & checking off paperwork while maintaining due diligence
• General warehouse/office duties & house keeping

Health, Safety and Environment requirements:

• Ensure there is a commitment toward living the value of ‘safety’ in the workplace
• Maintain a safe and clean environment for all employees, contractors and visitors
• Comply with all systems that are in place to help manage incidents, hazards, risks and the communication of such things in the work place
• Keep abreast with any HSE policy

Must have:

• Background or experience in sales, distribution and customer service
• Experience in office procedures/administration
• Experience in shop sales environment and dealing with customers
• Receipting/dispatching experience via computer processes
• Competent in Microsoft Office and other IT applications to complete operational tasks. Experience in SAP/GT1 an advantage
• Enjoys working in a team environment
• Team player, attention to detail, time management and organization skills
• Good Written & Verbal communication skills (Mandarin & Cantonese speaking candidates are highly encouraged to apply)

On offer:

• Excellent Hourly rate
• Full-Time permanent position
• Free Parking On-Site
• Yearly pay review
• 14-week Parental Leave (Primary Carer)
• Great work-life balance

Please note, applicants must have entitlements to work in Australia, as part of the recruitment process, police and medical checks for security clearance pertaining to specific job requirements will be conducted for successful applicants.