Knauf is one of the world’s leading manufacturers of modern insulation materials, drylining systems, plasters and accessories, thermal insulation composite systems, floor screed, floor systems, and construction equipment and tools. With more than 300 production facilities and sales organizations in over 90 countries, 40,000 employees worldwide. The Knauf Group is without doubt one of the big players on the market – in Europe, the USA, South America, Asia, Africa, and Australia.

About the Role:

Knauf is seeking a passionate, experienced, and reliable Fulfilment Manager to join our ambitious team. This role will be based in Bundaberg, QLD.

Reporting to the Fulfilment Excellence Manager, this role is responsible in ensuring the efficient management and development of a major trade store and personnel in accordance with the company’s strategic plans, values, operating budgets, and policies.

Role responsibilities:

• Maintain and builds relationships between Knauf and its customers by demonstrating unwavering commitment to customer service
• Provide leadership and management of trade store personnel
• Establish and maintain a productive, co-operative team environment where customer service is paramount and sales KPI’s are achieved
• Ensure financial compliance and due diligence on site
• Management systems are completed within the agreed scheduled timeframes
• Effectively manage trade store profit & loss whilst implementing strategies to effect change where required
• Full responsibility for managing sites inventory
• Provide Management with industry relevant market intelligence
• Effectively manage sales and promotional activities at trade store.
• Manage transport resources to ensure a safe and efficient delivery service

Candidate requirements

• Able to work in high demand and busy / pressured work environments
• Builds and sustains positive relationship with team members, customers, and other stakeholders
• Demonstrates leadership
• Ability to prioritize demands between both internal and external customers and other stakeholders
• Identifies development opportunities for self and team
• Has excellent communication skills
• Responds to demands quickly and efficiently
• Background or experience in sales, distribution, or customer service.
• Competent in the use of Microsoft Office and other IT relevant applications
• High level negotiation skills
• Competent in project management or willing to learn
• Forklift License (preferred but not essential and must be willing to obtain one)

Why join Knauf?

• Highly competitive remuneration package (base + super)
• Yearly pay review
• 14-week Parental Leave (Primary Carer)
• High organic internal growth promoted within
• Modern office technology
• Free parking on Site

Knauf values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. As part of the recruitment process successful applicants will be required to complete pre-employment screening which may include a medical and police clearance.