At Knauf, we’re more than a building materials company—we’re a global community of innovators, creators, and problem-solvers. What started as an idea between two brothers has grown into a global powerhouse, operating in over 90 countries with more than 41,500 employees worldwide. From cutting-edge drywall systems to advanced insulation and external thermal solutions, we’re redefining how the world builds. And we’re looking for passionate leaders to join us on this journey.

Are you a dynamic leader with a passion for operational excellence, continuous improvement, and delivering exceptional customer experiences? Knauf is seeking a National Fulfilment Operations Manager to join our team and drive the success of our Knauf Fulfilment Network.

As the National Fulfilment Operations Manager, you will be responsible for developing and executing the Knauf Fulfilment Network (KFN) roadmap relating to standards & governance, inventory & material requirements planning (MRP), safety, training & development, Fulfilment Excellence, Continuous Improvement, asset & resource management and logistics.

This role can be based out of our site in Pinkenba, QLD or in one of our Fulfilment Centre Hub locations in NSW – Chullora / Horsley Park or VIC – Dandenong South / Tarneit

Key Responsibilities:

• Lead the standardisation of Fulfilment Centre operations across the KFN, ensuring consistent and repeatable performance and customer experiences in every FC location.
• Define metrics, tools and processes to achieve and audit Fulfilment Excellence, holding General Managers and FC Managers accountable for results and performance.
• Own and refine KFN Standard Operating Procedures for operational and logistical functions.
• Identify training gaps and deploy effective training programs to address them.
• Manage inventory and Material Requirements Planning (MRP) to optimise stock levels and reduce working capital.
• Audit and manage mobile equipment and heavy vehicle assets to ensure compliance and maximise utilisation.
• Drive national safety programs to meet local, state, national, and Knauf APAC HSE standards.
• Develop and implement a Continuous Improvement (CI) framework, leveraging Lean/Six Sigma tools to reduce waste and enhance processes.
• Deliver major projects within scope, time, budget, and quality parameters.

What We’re Looking For:

Experience:

• Senior operations leadership experience in manufacturing, production, distribution, or logistics, ideally with multi-site management.
• Proven track record of driving performance metrics, process improvement, and Lean/Six Sigma methodologies.
• Experience leading business transformation and managing large-scale, complex projects.

Knowledge & Skills:

• Expertise in warehouse and inventory management systems.
• Advanced skills in Microsoft Excel, WMS, and SAP (SAP mandatory).
• Certifications in Six Sigma or Lean methodologies.
• Project management skills or certifications in Agile, Scrum, etc.
• Bachelor’s degree or equivalent qualifications in a related field.

Personal Attributes:

• High integrity, accountability, and a strong work ethic.
• Proactive, organised, and structured approach to work.
• Excellent communication, negotiation, and influencing skills.
• Calm under pressure, decisive, and persistent.
• Open to feedback and collaborative in decision-making.
• High attention to detail and a commitment to delivering results.

Why Join Knauf?

• Competitive Salary Package with annual pay reviews.
• Lots of internal career growth opportunities.
• Great work life balance.
• 14 weeks parental leave. (Primary Carer)
• Gym membership, health insurance & Qantas lounge discounts.
• Join a global leader that’s shaping the future of building solutions.

At Knauf, we pride ourselves on fostering a culture of innovation, collaboration, and excellence. As a global leader in the building materials industry, we offer opportunities for professional growth, competitive benefits, and the chance to work on impactful projects that shape the future of our business.

Diversity and Inclusion:
Knauf is committed to fostering a diverse and inclusive workplace. We are proud to be an equal-opportunity employer and encourage applications from all backgrounds. As part of the recruitment process, successful applicants may be required to complete pre-employment screening, including a medical and police clearance.

Please note: Applicants must have the right to work in Australia. As part of the recruitment process, police and medical checks will be conducted for successful candidates.