Customer Service Operator
The successful applicant will work as an all-rounder, picking orders, operating a forklift, dealing with customers via phone calls and emails etc.
Knauf began as an idea from two brothers and has grown into a global industry leader spanning 90 countries, multiple brands, and with more than 41,500 employees worldwide. Through our people and state-of-the-art plants, we produce high-performing solutions ranging from drywall systems, plasters, and insulating materials to external thermal insulation composite systems.
About the Role:
At Knauf, we’re committed to helping you build better, smarter, and more sustainably. We are looking for a motivated and versatile Customer Service Operator to join our team at our Horsley Park Trade Store and contribute to our mission of delivering exceptional service and quality products to our customers.
As a Customer Service Operator, you will be involved in every aspect of the trade store’s operations. This is a hands-on role that includes assisting customers at the counter, operating forklifts, loading and unloading trucks, picking and packing orders, conducting inventory stock takes, and maintaining a clean and organized store.
If you are a reliable and adaptable individual who thrives in a fast-paced environment and enjoys working as part of a team, this is the perfect opportunity for you!
Key Responsibilities:
- Provide exceptional customer service at the trade counter, assisting with product inquiries and sales
- Operate forklifts to safely load and unload trucks, move stock, and organize the warehouse
- Pick and pack customer orders accurately and efficiently, ensuring secure loading for delivery
- Conduct regular inventory stock takes and ensure accurate stock control
- Maintain a clean, organized, and safe trade store and warehouse environment
- Handle heavy manual tasks, including lifting and moving plasterboard sheets (some sheets may weigh up to [specify weight, e.g., 30kg/50lbs])
- Replenish stock and ensure materials are stored correctly to minimize damage
- Collaborate with the delivery and warehouse teams to ensure smooth operations
- Adhere to workplace health and safety standards and company policies
What We’re Looking For:
- Previous experience in a trade store, warehouse, or logistics role is highly desirable
- Forklift license and experience operating forklifts (or willingness to obtain certification)
- A high level of physical fitness and the ability to perform physically demanding tasks daily
- Strong attention to detail to ensure accurate stock handling and order picking
- A customer-focused mindset, with excellent communication and interpersonal skills
- A proactive and team-oriented approach, with the ability to work independently when required
- Experience with inventory management systems is advantageous but not essential
- Knowledge of plasterboard or construction materials is desirable but not required (training provided)
What’s on Offer:
- Competitive hourly rate + overtime opportunities
- Annual pay reviews
- 14-week Parental Leave (Primary Carer)
- Opportunities for career growth and internal promotions
- A supportive team environment with a strong focus on work-life balance
- A workplace culture that values diversity, equity, and inclusion, where everyone is empowered to thrive
Applicants must have the right to work in Australia. As part of the recruitment process, successful candidates will undergo police and medical checks for security clearance
- Department
- Supply Chain
- Locations
- Horsley Park
Workplace & Culture
Knauf employees play a large part in the success of the company. Their performance, competence and motivation are based on the implementation of the Knauf values of entrepreneurial spirit, dedication, partnership and humanity in the course of their daily work. Individual performances make a contribution to our joint success as a team. This is the basis for further growth of the Knauf Group.
About Knauf Australia
Knauf is one of the world’s leading manufacturers of modern insulation materials, drylining systems, plasters and accessories, thermal insulation composite systems, paints, floor screed, floor systems, and construction equipment and tools.
We offer an opportunity to be part of a global family of over 40,000 high-performing people in 96 countries, who are dedicated to the same core values, and to a shared sense of purpose.
We encourage all our people to shape their own career, pro-actively building their future with the freedom to stretch their skills and to learn new ones.
Customer Service Operator
The successful applicant will work as an all-rounder, picking orders, operating a forklift, dealing with customers via phone calls and emails etc.
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