Customer Service Operator
The role will mainly involve working as a truck driver’s offsider, manually hand unloading plasterboard at various sites
Join Knauf – A Global Leader in Building Solutions
- Discounted Health Insurance
- Discounted Gym Membership
- Discounted Qantas Club Membership
- 14 Weeks Paid Parental Leave
At Knauf, we’re not just building materials; we’re building solutions that redefine how the world constructs. With a presence in 90 countries, multiple brands, and over 41,500 employees worldwide, we are a global powerhouse committed to innovation, sustainability, and excellence.
Join Knauf: Where Everyone Belongs
At Knauf, we believe our strength lies in our people. We’re committed to creating a workplace where everyone feels welcome, valued, and supported to do their best work. Diversity and inclusion aren’t just buzzwords for us—they’re at the heart of who we are.
We warmly invite individuals from all walks of life, experiences, and abilities to apply. If you need any accommodations during the application process, just let us know—we’re here to help.
About the Role
Knauf Gypsum is looking for an enthusiastic and fit candidate to join us as a Customer Service Operator. The role will mainly involve working as a truck driver’s offsider, manually hand unloading plasterboard at various sites. When no deliveries are required, the role will involve working in a warehousing environment which duties include; picking orders and packing goods for delivery, loading and unloading trucks, working in pairs/ teams, operating forklifts, MHE and general warehousing duties.
This role reports to the Trade Store Manager and is a great opportunity to join our high performing trade store in Hervey Bay, QLD.
If you enjoy being part of a team, and have a strong, organized work ethic, we want to hear from you. Ability to demonstrate a positive, can-do, and friendly attitude, willing to work both on the floor in the warehouse, in the office to interact with customers directly and picking orders accurately is key to being successful in the role.
Key Responsibilities
- Hand unloading plasterboard as an offsider.
- Dealing with Customers face-to-face & over the phone.
- Picking & Packing orders on a daily basis.
- Regularly check & make up orders.
- Receipt goods & checking off paperwork while maintaining due diligence.
- Loading/unloading customer vehicles.
- Maintain operational equipment and report any faults or damage to management.
- Record and report any customer complaints to the Trade Stores Manager regarding product and / or service via Knauf's complaint and customer procedures.
- Assist with stock take / inventory counts process to ensure accurate inventory records are maintained.
- General warehouse duties & house keeping.
What We’re Looking For
We’re not about checking boxes—we’re about finding people who bring their unique skills, ideas, and passion to the table. Whether you’ve gained your experience through work, education, or life, we value your journey.
What Matters to Us
- Your skills and potential, not just your credentials.
- A willingness to learn and grow with us.
- A team spirit and a desire to make a difference.
Must Have
- A current forklift license is essential.
- Truck Driver license is not essential but highly advantageous.
- Physically fit & comfortable with manual handling.
- Picking, packing and dispatching experience.
- Microsoft Office skills to complete operational tasks.
- Enjoys working in a team environment.
- Team player, attention to detail, time management and organization skills.
- Good communication skills (Written & Verbal).
- Identifies development opportunities for self and team.
- Safety mindset and can do attitude.
How to Apply
Ready to join a global leader in building solutions? Apply now and take advantage of the many benefits Knauf offers. Even if you don’t meet all the requirements, we encourage passionate candidates eager to make a positive impact to apply!
Welcome to Knauf
Knauf values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. We proactively source diversity in our workforce, allowing us to access multiple perspectives that help us outline and accomplish our business strategies.
We encourage applications from people of all genders, races, ethnicities, religions, abilities, and identities. Whoever you are, you’re welcome here.
Your Future Starts Here. Join Knauf and let’s build something amazing together!
- Department
- Supply Chain
- Locations
- Hervey Bay
Workplace & Culture
Knauf employees play a large part in the success of the company. Their performance, competence and motivation are based on the implementation of the Knauf values of entrepreneurial spirit, dedication, partnership and humanity in the course of their daily work. Individual performances make a contribution to our joint success as a team. This is the basis for further growth of the Knauf Group.
About Knauf Australia
Knauf is one of the world’s leading manufacturers of modern insulation materials, drylining systems, plasters and accessories, thermal insulation composite systems, paints, floor screed, floor systems, and construction equipment and tools.
We offer an opportunity to be part of a global family of over 40,000 high-performing people in 96 countries, who are dedicated to the same core values, and to a shared sense of purpose.
We encourage all our people to shape their own career, pro-actively building their future with the freedom to stretch their skills and to learn new ones.